All companies base
their operations on processes, either explicit and rigorous, or verbal and customary.
Having been well documented, it has also been our experience that companies which
define, implement and closely follow their processes, tend to deliver better products
and services, with fewer errors, in less time than their competitors.
Best-in-Class companies achieved a weighted average 53% improvement in process consistency,
- as measured by the number of defects in key business processes – compared with
a 13% improvement for the Industry Average and a 13% decline for Laggards. (Source:
Aberdeen Group, September 07).